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FAQ

SHIPPING & DELIVERY

How much do you charge for shipping?

We offer free shipping worldwide.

Will I have to pay any additional costs?

If you are ordering in the UK you won't have to pay any additional costs as the price includes VAT & import duty.
Additional costs may apply for orders placed outside the UK. Please be sure to check tax & customs regulations in your country prior to placing an order.

How long will it take for me to receive my order?

All orders will be processed and shipped the next business day.
For orders made in the UK allow 5-8 business days for delivery.
For orders made outside the UK please refer to our delivery table.

Where do you ship the order from?

All orders are shipped from our storage facilities in Israel.

What do I do if my order is incorrect or missing an item?

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue.

What do I do if an item arrives damaged?

If an item is damaged when you receive it, the item must be returned to us. Our customer support team will work with you to return the damaged item and ask if you’d like to receive a new item or a full refund. Please notice a full refund will be given only once the item is received. The refund will take 3-5 business days depending on your financial institution.

PLACING & TRACKING ORDERS

What forms of payment do you accept?

PayPal
Visa
Master Card
Discover
Solo

How do I track the status of my order?

When your order ships from our storage facility, you'll receive an email confirmation that includes a tracking number. You can go to Israel Post site and enter your tracking number to check delivery status. Once your order arrives in the UK, you will be able to track it on Royal Mail site using the same tracking number.
For orders made outside the UK please contact our customer support in order to receive the couriers' information.

How do I find my order number?

After you place your order, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

Can I change or cancel an existing order?

We strive to get your order to you as quickly as possible. Therefore, most orders are processed immediately and can't be changed or cancelled even if they haven't shipped yet. We understand that there are situations where an order may need to be canceled or changed, and we will do our best to accommodate that need. But, in most cases, we are unable to cancel or change orders.

We do offer free shipping on all returns from the UK, so if you are unable to cancel or change your order, then you can return it to us at no charge.

RETURNS, REPLACEMENTS & EXCHANGES

Can I return/exchange an item I purchased?

To return or exchange an item you will need to mail it back to us with the original packaging. Once we receive it back we will send you a replacement item or a full refund, according to your choice.

How do I make a return?

Returns are easy. Please contact our customer support team in order to receive a Royal Mail pre-paid return label.
Please notice we only cover the return shipping cost for UK returns. Buyers outside the UK are responsible for paying international return shipping cost.

What is your return policy?

You can review our full return policy by clicking here